Cart 0

FAQ's

 

  • What is Naturally Thriving?
Naturally Thriving is a family run business, we feature natural & organic products for the whole family. We deliver to your door making it simple & easy for you to live naturally. Simply choose from our pre-made boxes or simply add the products you need to your cart. 

  • When will payments be processed?
Your payment will be process on the day that you place your order at Naturally Thriving.

  • When will my order arrive?
We process, pack & send your order within 1-7 business days of you placing your order. You will receive an email once we have shipped your item/items & you will normally receive your order within 2-10 days after shipping with standard post & 1-3 days with express. (not guaranteed) 

  • What is the Thrive Tribe & what are Thrive Points?
The thrive Tribe is our free rewards program. Simply by creating an account with us, shopping, sharing & connecting you will receive thrive points to spend on future purchases. Please note your Thrive Points cannot be used for shipping fees or cannot be used with any other promotion or discount. You can find more information on our Thrive Tribe here: https://www.naturallythriving.com.au/pages/rewards-program

  • What if one of my items is damaged?
I'm so sorry, please contact us at hello@naturallythriving.com.au so we can chat and arrange a replacement. Please note that we can only except requests for replacements within 2-3 weeks of you receiving your order.

  • Can I order through email or phone:
Yes, of course. Please contact us at hello@naturallythriving.com.au with your order, address & phone number & we will get in touch as soon as possible.

  • Can I talk to someone before ordering: 
Yes, we love a chat. Please contact us at hello@naturallythriving.com.au with your phone number & any questions you may have & we will call you as soon as possible.

  • Can I pick up my order:
At this stage Naturally thriving does not offer pick up options.

  • Do you price match.
We do not price match. We believe we have competitive prices & also have a great rewards program.

  • Do you ship internationally?
Currently Naturally Thriving only ships within Australia.

  • The product/products I am after are out of stock.
If by chance the product/products you are after are out of stock we will get in touch with estimated time of arrival & endeavour to get it for you asap. You can then decide if you would like to go ahead with your purchase or accept a refund.